Refund policy

All domestic and international orders are final sale. Returns, exchanges, or refunds are accepted only if:

• The product is damaged during shipping; or
• An incorrect product has been delivered.

The issue must be reported within 48 hours of delivery with clear photographs and a continuous unboxing video showing the unopened package, shipping label, packaging, and product.

Kanchi Mori sarees are handwoven, not powerloom-made. Slight variations in the weave, texture, yarn, zari, colour, or finish are natural characteristics of handloom textiles and are not considered defects.

Colours may also appear slightly different due to lighting, photography, and individual screen settings.

Once the issue has been reviewed and approved, we will arrange a return pickup where available.

The saree must be unused, unwashed, unaltered, and returned with all tags and original packaging intact. Sarees whose blouse piece has been cut will not be eligible for return.

After receiving and verifying the product, we will offer a replacement where available or process a refund to the original payment method.

We do not accept returns, exchanges, or refunds due to a change of mind, personal preference, colour expectations, or dislike of the product after delivery.

For any return or refund queries, contact us at +91 8431449944 or info.kanchimori@gmail.com.